Last Updated: September 15, 2025
At Manly Man Co., we take pride in the quality and safety of our products. Because many of our items are food-based or customizable, certain restrictions apply to returns and refunds. Please read this policy carefully before making a purchase.
No Returns (Except Defects): For safety reasons, food items cannot be returned unless defective.
Defective or Damaged Products: If your food item arrives damaged or has quality issues, please contact us within 14 days of receipt.
Process: We may request a photo and description of the issue. Upon verification, we can offer:
A refund to the original payment method, or
A replacement/exchange of the defective item.
Shipping Costs: Shipping charges are non-refundable unless the issue was caused by our error.
Eligibility: Non-food items may be returned within 30 days of purchase if they are unopened, unused, and in original packaging.
Defective or Damaged Products: If your non-food item arrives damaged or defective, contact us within 14 days of receipt. Photos and details may be required.
Refunds & Exchanges:
Refunds will be issued to the original payment method.
Exchanges are available for defective or damaged items.
Shipping charges are non-refundable unless the return is due to our error.
Final Sale: Custom or personalized items are non-returnable.
Defective Items: If a customizable product arrives defective, contact us within 14 days. We may request photos and details to process a replacement or refund.
If you participate in the Manly Man Co. Rewards Program, returns may affect your points balance:
Points Earned on Returned Orders
Rewards points earned from a returned purchase will be deducted from your account once the return is processed.
Points Used Toward a Purchase That is Returned
If you used rewards points to pay for part of your order, those points will not be reinstated.
Refunds only apply to the portion paid with your original payment method.
Example: If you used $10 in points and $40 on a card, you’ll be refunded $40. The $10 in points will not return to your account.
Expired Points
Points expire 12 months after being earned. Expired points cannot be reinstated, even if tied to a return.
Fraudulent or Abusive Returns
We reserve the right to revoke or adjust points earned through fraudulent or abusive returns.
Refunds are always issued to the original payment method used for the purchase.
Once approved, refunds typically process within 5–10 business days, depending on your bank or payment provider.
Shipping fees are not refundable unless the issue is due to our error.
To initiate a return or report an issue, please contact our Customer Service Team within the applicable timeframes. Be prepared to provide:
Your order number
A description of the issue
Photos (if applicable)
Contact: hello@manlymanco.com or use our Contact Us page.
This Returns & Refunds Policy may be updated from time to time. Changes will be posted here with a revised “Last Updated” date.
